Terms and Conditions of Business

1. Deposits & Payments

• A 50% deposit is required to confirm any booking.

• This deposit secures your materials and design time, and is non-refundable.

• The remaining 50% balance is due upon completion, before vehicle release or handover of any materials.

• Free design work is included once the deposit has been paid.

2. Vehicle Condition

• Vehicles must be clean and in a suitable condition upon arrival.

• If additional cleaning or surface prep is required, extra charges will apply.

3. On-Site & Remote Installations

If we are working at your location, you must provide:

• A clean, enclosed indoor space

• Electrical power

• Adequate lighting

• Heating, where necessary for temperature-sensitive installations

⚠️ Additional charges will apply if we need to clean the vehicle or workspace to meet our working standards.

4. Vinyl & Wrap Removal

• We are not responsible for any damage to paintwork during wrap or graphic removal.

• This process can reveal or cause issues, particularly on non-factory paint, resprayed panels, or aged vehicles.

• Our quotes assume standard removal conditions. If:

  • The vinyl is brittle or low quality

  • Excess adhesive is left behind

  • Removal is more time-consuming than expected
    — we’ll notify you and provide a revised cost before proceeding.

5. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your vehicle

• Ensure vehicles and workspaces meet the stated requirements

• Make full payment on time

6. Cancellations

• Cancellations made within 5 working days of your scheduled appointment may result in loss of deposit due to material ordering and scheduling commitments.