Terms & Conditions of Business

1Deposits & payments

• A 50% deposit is required to confirm any booking.
• This deposit secures your materials and design time, and is non-refundable.
• The remaining 50% balance is due upon completion, before vehicle release or handover of any materials.
• Free design work is included once the deposit has been paid.

2Vehicle condition

• Vehicles must be clean and in a suitable condition upon arrival.
• If additional cleaning or surface prep is required, extra charges will apply.

3On-site & remote installations

If we are working at your location, you must provide:

• A clean, enclosed indoor space
• Electrical power
• Adequate lighting
• Heating, where necessary for temperature-sensitive installations

Additional charges will apply if we need to clean the vehicle or workspace to meet our working standards.

4Vinyl & wrap removal

• We are not responsible for any damage to paintwork during wrap or graphic removal.
• This process can reveal or cause issues, particularly on non-factory paint, resprayed panels, or aged vehicles.
• Our quotes assume standard removal conditions. If:
  • The vinyl is brittle or low quality
  • Excess adhesive is left behind
  • Removal is more time-consuming than expected
  we’ll notify you and provide a revised cost before proceeding.

Wrap and branding removal: more detail

5Customer responsibilities

As a customer, you agree to:

• Provide accurate information about your vehicle
• Ensure vehicles and workspaces meet the stated requirements
• Make full payment on time

6Cancellations

• Cancellations made within 5 working days of your scheduled appointment may result in loss of deposit due to material ordering and scheduling commitments.